#0339 – Future of human-machine interaction
Expørt: Tugberk Duman
Head of Innovation
Med lørner Silvija Seres
What is biometrics? And how can this change the service business as we know it? In this episode of #LØRN Silvija and Head of Innovation in Futurice, Tugberk Duman, will demystify biometrics and talk about the social consequences.
Noen kjappe med ekspørt Tugberk Duman
2) Title and company?
Head of Innovation, Futurice
3) Education and hobby?
Industrial Engineering (MSc.)
Hobbies: Aviation research, Basketball
4) Wanted headline?
Biometrics: Future of human-machine interaction
5) SoMe tags and links?
emergingtechguy.com (personal website)
1) Who are you, and how did you get interested in biometrics-tech?
My name is Tugberk and I have been working with biometrics tech at Futurice since 2016. However, my interest in tech goes before that. In 2014, I was leading the team that created first-ever commercial Google Glass app in Finland. The idea was to enable traffic wardens to recognize the license plates by just looking at them, proceed with the ticket if necessary within seconds. Then I asked myself, what if we can the same way we remove the friction between humans and machines wherever it exists? And I spotted biometrics technologies as one of the enablers.
2) What is the most important you at Futurice do at work?
I lower the threshold for our corporate clients to start experimenting with emerging tech by making the complicated simple. By removing the smoke & mirrors around the tech, paving a roadmap starting from experimentation to full adoption.
3) What do you focus on within xx-tech?
Biometrics, as I define it, is your unique, measurable physical or behavioral characteristics. So face, voice, iris, fingerprints etc are all biometrics. However my focus is to remove, friction in human & machine interaction. Only technologies that imitate human intuition can do that. Face recognition, for example, it is how we recognize, or voice, it is how retrieve information from one another. So if a machine interfaces with me using these tech, I would have intuitive behavioral path to follow
4) Why is it exciting?
Simply because what we are observing is a paradigm shift. Some describing as the 4th transformation. We are finally breaking the barrier between physical and digital experiences, and create what I call zero user interface experiences. Interfaces dissolve into a digital environment and react and interacts with the user’s presence proactively.
5) What controversies do you think are the most interesting?
One big public debate I am looking forward to seeing, how we are going to overcome to lack of data issue in Europe
Whether it is voice or face recognition the upbringing of these algorithms depends on the ubiquity of data.
We started to see that these algorithms started to improve way faster outside of Europe in China-US etc.
So how can we effectively get data while still respecting one’s right and ownership over their own data?
Also Convenience vs Privacy: Many of us give up on some degree of privacy in pursuit of Convenience. Apple Google, have a variety of biometrics from people just because it is faster the unlock the phone. And my personal passion is that, to create an application where users need to choose between those two. We are setting the standards and good practices for users, so that can enjoy the convenience of biometrics technologies, while not having to worry about privacy.
6) Your own relevant projects the last year?
Face Recognition Payment with a financial group and Walk Paced Identification with national carrier Finnair and Finavia
7) Other favorite examples of xx-tech internationally and nationally?
Amazon GO is the most prominent zero UI example
8) What competence/skills do you think are relevant for the future?
Rapid Prototyping, Ear first design, Physical Design for Digital Experiences & Environments
9) What makes Norway unique in this area?
10) Recommended reading about xx-tech?
GDPR: People tend to see it as restriction but it is a great guideline for creating bespoken biometrics services.
11) A favorite quote about the future?
Surrounding world is never ready – and waiting is not the best strategy By Sami Karhunen director of innovation at OP Bank
12) Key take aways from this session?
Biometrics though stereotypically associated with security and surveillance is going to change service business as we know it.
Digital & Physical Experiences converging under User Experience and biometrics tech is the big enabler.
Face Recognition, Voice Recognition, and Behavioral biometrics, is the future of human-machine interaction, hence if you are not already looking into it you are late.
Dette lørner du:
Face recognition, voice recognition, and behavioral biometrics, is the future of human-machine interaction, hence if you are not already looking into it you are late.