#0417: New Digital Products
Expørt: Swati Sharma
Head of Digital Product Development
fra Telenor Norway
Med lørner Silvija Seres
The next decade is expected to be the decade of voice assistants, so how will “Tia” make its mark in this space? And what interesting new digital products is Telenor developing to help Norwegian families? In this episode of #LØRN, Silvija talks to Head of Digital Product Development in Telenor Norway’s Services, Innovation and Projects unit, Swati Sharma, about how they explore new areas to develop digital products by looking at both the technology side and the user side.
Noen kjappe med ekspørt Swati Sharma
Bachelors in Engg, Manipal
MBA, IIM Bangalore
MSc Leadership and Organization Psychology, BI, Oslo
Who are you and how did you become interested in technology?
I am Swati and I head up a product group focusing on families in Telenor Norway. My interest in technology started early, when I was introduced to programming in school. And I later completed a bachelor’s degree in Electronics and Communication.
What is your role at work?
We work on developing new digital products for the Norwegian family.
What are you focusing on in this area?
We focus on the consumer, which informs how we think about technology. We have a few different products, including Min Familie (meaning “My Family” in Norwegian) which makes everyday family life easier, and Min Fotball (“My Football”) which is a collaboration with the Norwegian Football Federation (NFF) and has over 250,000 MAU (monthly active users). We are also developing a new product that provides voice assistance, called Tia, which is a bit special.
Why is this exciting?
Tia is interesting because it’s spearheading a completely new area, both from a technology and an end-user perspective.
The next decade is expected to be the decade of voice assistants and this technology is evolving fast. Amazon, Apple and Google are all competing to be in your homes. However, it’s still unclear what the use cases will look like.
Tia is Telenor’s answer to creating a voice ecosystem, which connects different Telenor and partner services to the voice assistants.
What do you think are the most interesting controversies?
There are so many. The discussions in the US around breaking up giants like Amazon and Facebook are very interesting. So is the rising interest in user consent and data security. I believe data security will become a differentiator for products.
Can you name any other good examples, nationally or internationally?
Nationally, I think Tibber is pretty cool. It gives the user the lowest-priced electricity at any given time.Your own relevant projects last year?
Internationally, we are now using AI and AR for things like talking to people who are no longer alive. So, it’s kind of like having an interactive history class.
What do you think is the most relevant knowledge for the future?
That’s a bit broad. I think it’s important to always remember that the user need comes first, and only then should we create the technology required to solve that need.
Do you have a favorite quote?
A quote from the movie The Martian: “You solve one problem… and you solve the next one… and then the next. And If you solve enough problems, you get to come home.”
Dette lørner du:
Lean start up
We are focusing on the consumer, which informs how we think about technology. We have a few different product which sets out to makes everyday life easier for families.
Dette er Telenor Norway
As the Head of Digital Product Development at Telenor Norway’s Services, Innovation and Projects division, what problems would you like to see Swati focus on solving?